Hi All,
Some of our clients choose to type “yes” instead of clicking on it when the Bot asks them to confirm something. It leads to absurd situation like that:
"Bot: I understand you would like to close your account. Is that right? (displays yes and no options)
Client: yes (typed)
Bot: I'm sorry, I didn't understand that. Can you please try rephrasing it?"
If the client writes 'yes' instead of clicking on this option, bot treats this as a separate question and asks to rephrase it. The problem is that This is really frustrating to clients and makes a horrible impression.
Does anyone have a solution for that?
Thanks!