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Avg / Med ticket solved by month

  • May 18, 2021
  • 2 replies
  • 0 views

Hello, 

Is it possible to get the value of the avg (or median if possible) solved ticket per month over a choosen period ? 

I tried to put COUNT(Ticket) as a metric and Ticket Solved - Month in Columns. 
I also tried to create a calculated metric : COUNT(Tickets)/DCOUNT_VALUES([Ticket solved - Month])

But I never get the expected result.. 

Thank you in advance for your help !

2 replies

  • May 18, 2021

Lucie, have you tried using Results Manipulation > Result Metric calculation instead of a calculated metric?


  • Author
  • May 19, 2021

Hi Hillary, 

I can't manage to create the metric that way..