Hello,
I would like that as soon as a ticket status changes from e.g. "solved" to "closed", a follow up ticket is automatically created.
I have already tried to work here with emails that are sent to the employee as soon as the ticket status changes, so that this email is then automatically forwarded to the Zendesk Support email address, but this does not create a new ticket. It seems that the generation of the ticket is then blocked.
Can you help me please? Thanks a lot in advance!
Hello @Christian R.,
What you are trying to accomplish is laid out here in the following article I shared below. This will let you create a new ticket that references the closed ticket and pulls data from the original ticket into the new ticket. However, if you run into any issues, let us know, and we'll be happy to help! :D
Creating a follow-up for a closed ticket
Best regards
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