Hello,
When adding an email address, the information does not autocomplete, as in Microsoft Outlook. Is this considered in a future release?
Autofill email addresses in ZenDesk ticket
Hi,
we have the same problem, in our helpcenter, Email addresses don't more auto-populate when the user exist but in the agent side it works
Hi Soumaya,
As Brett suggested in his response to Dareal, one possibility is that this issue is being caused by a browser extension. The first troubleshooting step to take is to test whether this issue still occurs when you're using an incognito window. Have you been able to test that?
Hi,
I have checked with different browser( Google chrome, Mozilla and Microsoft Edge) and I have the same problem, I also maked a test with an incognito window of all these browser web and it doesn't work.
Okay, we will need to pull you into a ticket to troubleshoot this. Look for an email from us shortly.
Hi there, we're having the opposite problem. It's a Data Protection Issue for us that the ZenDesk email field starts to autofill, and we're looking for a way to STOP this from happening. Can you guys please give me an idea of what the issues was so that we can reverse engineer it and STOP the autofill on emails?
For example if you have an extension that was causing it - what was it? If it was some kind of browser setting - what was it? If you could help me out here you'd make my year, as we'd been told it was impossible (but this post is giving me some hope)!!!!!
Thanks,
H
Hi - again - looking at the html on the page there's an inline css for autocomplete="none" or "off" (can't quite recall)
Seems that it is being respected for those of you that don't want it - and for our company who desperately need to be able to stop the autocomplete, the inline css is NOT being respected. Any suggestions? We looked into the ZAF to see if we could use the app framework to change fields and so on, nothing so far
Hi Howard,
Once an end-user has already been saved in Zendesk, the autofill function will kick in and cannot be suppressed. I'd recommend creating a Community post separately for that with your use case to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature.
Once an end-user has already been saved in Zendesk, the autofill function will kick in and cannot be suppressed. I'd recommend creating a Community post separately for that with your use case to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature.
Hey @dane13,
The field can be made Read Only for the roles that we wanted to create so luckily we have found a workaround - but as a white label gaming business, we have some clients with their own CS who we want to migrate to our Zendesk, but can't currently because they can see other client users details and vice versa. We're probably looking at 50 white label brands to start with, and we've quadruples the size of the group in 2 years. They want a mix and match service, but Making the field Read Only will sto them from adding their clients - not good. The solution came from a Zendesk App btw, thanks :).
I'l open a separate post with the business case laidout abit better as you say
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Hey Dareal,
Email addresses should auto-populate if the user exists in your Zendesk account. Can you try testing this form an Incognito window to see if it works there? I'm wondering if there's a browser extension that could prevent this functionality from working.
Let me know!