Up until 2 weeks ago, if we received a non-English ticket, the translate tool would automatically show on top of the ticket and detect the language. Now, it stops doing that and we have to click on the (3 dots) to select translate, which doesn't even detect the language of the ticket anymore. Anyone have this issue and how to solve it. We opened ticket with Zendesk Support but it has been 1 week and little updates.
Auto Translate No Longer Opens Automatically
Hi Austin! Thanks for the post here. I have not experienced this myself but I'd be happy to do some testing on my end to see what's happening. Have you already tried clearing your browser's cache or even trying a different browser to see if this persists? Also, are all of your agents affected by this?
Hi Anthony, thanks for the response. I'll be creating a ticket for you since I will be needing more information regarding this that may be specific to your account. Cheers!
did we get the result of this investigation, we too are facing issue with ticket that are created from outlook, but not for ticket which are created from gmail.
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