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Auto Reply with article suggestions

  • August 5, 2021
  • 1 reply
  • 0 views
C

Hi,

Does anyone know of a way to auto-reply to ticket submissions with articles that may help with what they need?  I figure this could really help with self-help and get the customer's issue resolved faster.

Thanks
Chris

    1 reply

    Ifra
    • Ifra
    • August 5, 2021

    Hello Chris, can this article help you?

    https://support.zendesk.com/hc/en-us/articles/360021211514-Using-Answer-Bot-in-email-notifications

     

    Thanks

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