Auto create internal note

I am not sure on the app part but this may be able to be done with a field/trigger combo. 

Would you be able to give me an example of the type of information you would like to see as an internal comment for that particular brand?

I would like to add a Link to our training material/Policies related to the particular Brand to every ticket

Hi Ashish,

You could probably do this via a macro/view combo as well but this would be manual in that create a macro to add the certain internal text and possibly tag you would like and then create a view that shows the particular brand of tickets without the tag you are adding and run the macro in bulks for all the tickets.

If you would prefer an automated method, its going to take URL target creation that targets the ticket update api and a trigger. Here is an article that describes it very very well. I believe the main difference would be that you would put public=false in the url so it creates the internal comment instead of public:

https://support.zendesk.com/hc/en-us/community/posts/203164973-Adding-Comments-via-Triggers-and-Automations

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Note from Zendesk Community Team: The thread linked above has been archived as the information provided in it is no longer current. 

I'm curious how this might work, but the link mentioned above is no longer accessible.

https://support.zendesk.com/hc/en-us/community/posts/203164973-Adding-Comments-via-Triggers-and-Automations

Anyway I can access it?

Thank you

Hello

I am facing the same issu, impossible to acces the link

Can you share the new link ?

Thx

Same problems

- Cannot access the link (support)

- Need an automatic note with URL...