Attachments for social media tickets

Forum|Forum|5 years ago
July 7, 2020
6 replies
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Mariano11

I understand that it is not possible to attach files to social media channels such as Facebook and Twiiter.

Adding pictures is an integral part of the interaction with clients. For instance, you may want to point out some feature of a product or send an image of a screenshot of some data to a client. It´s annoying that you have to leave Zendesk to be able to include a picture or whatever in your reply.

¿Is there any workaround you may suggest to solve this issue?

Thanks.

Andreas27
Forum|Forum|5 years ago
July 14, 2020

Hi @Mariano Terzolo,

There is in fact a workaround.

Set comment to internal note
Upload image
Submit Ticket - wait for the ticket to update
Right-click on the attachment and copy the image address
Paste it into the new public message.
Reply to your customer.

Hope this helps! Let me know.

Andreas

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Nicole17
Forum|Forum|5 years ago
July 15, 2020

Thank you for sharing that workaround, Andreas!

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M

Mariano11
Author
Forum|Forum|5 years ago
July 15, 2020

Hi Andreas,

I tried what you said and it is a good workaround. Thanks a lot!

Still, it'd be nice if something native for attaching files was available on all channels, not only Emails.

Just to point out, both the Instagrammer and Instagrammer Comments apps allow to include attachments in the public replies.

Thanks again,

Mariano

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D

Daniel179
Forum|Forum|5 years ago
February 22, 2021

Hi there,

Is there really not a way to simply attach files - that isn't a workaround?

We have just upgraded our account (with one of our key areas of focus) to ensure we can attach images in response to FB messenger enquiries - but seems this is till impossible!

Thanks