Associating Authenticated Zendesk Users into Google Analytics

Forum|Forum|10 years ago
August 19, 2015
6 replies
0 views

Jim31

We have just enabled Google Analytics to track metrics against our closed Help Center. We would like to map our Authenticated Users within Zendesk to the analytics within Google Analytics. Out of the box Google Analytics tracks by IP Address but it does appear there is a way to associate all the analytics to a passed 'UserId' via this article:

https://developers.google.com/analytics/devguides/collection/analyticsjs/user-id#example

Tracking by IP Address has many limitations to actually segment out users at a single location. There could be many users at that external IP Address. The same user can be logging into the Help Center from different locations. Has anyone successfully implemented this feature within your closed Help Center? If you have, could you please provide insight of what you needed to do for this to work properly. We'd like to be able to view trends over specific user segments and users.

Thanks in advance for your help!

This topic has been closed for replies.

K

Kyle58
Forum|Forum|10 years ago
November 12, 2015

I would be interested in learning more about what people are doing in this situation as well.

Like

D

Dan87
Forum|Forum|8 years ago
May 11, 2017

For what it is worth, I tried to do this via passing the HelpCenter.user.id into a custom dimension but have not been able to get it working

https://support.zendesk.com/hc/en-us/community/posts/203460006-Help-Center-user-segmentation-using-Google-Analytics-custom-dimensions?page=1#community_comment_115003777428

Like

L

Liri
Forum|Forum|8 years ago
June 18, 2017

Have you figured this out by any chance? I'd like to do this too.

Like

T

Tony44
Forum|Forum|8 years ago
June 20, 2017

Elliott B. over at Zendesk Support pointed me in a direction that I worked out about a year ago.

I inserted the following Ajax request above the $(document).ready(function() { line in the JS editor. We are now getting the user ID passed through to a custom dimension in GA.

//Pass through Zendesk User ID to Google Analytics
$.ajax({
url: "https://**ZendeskSubdomain**/api/v2/users/me.json",
type: 'GET',
dataType: 'json',
contentType: 'application/json',
success: function (data) {
ga('set', '**dimension#**', data.user.id);
ga('send', 'event', 'NonEvent', '**User_ID_label**', data.user.id,
{'nonInteraction': 1
});
},
});