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Article Multi placement issue

  • October 4, 2024
  • 4 replies
  • 0 views
Christiane12

I have an article to which I am trying to apply the new multi placement feature. I have selected the new section in which I would like to also locate the article, and it is just not showing there: (see example in image) - please advise. https://www.cdsupport.io/hc/en-us/articles/5171357853975-Compass-Digital-Higher-Ed-Portal-Brandfolder

    4 replies

    Katarzyna13

    @christiane12 , thank you so much for reporting this issue. May I ask you to enable assumption on your account so our engineering team can check what's happening in the background? You can read about granting temporary access here.

    Christiane12

    I am not able to complete the instructions above to enable assumptions. This is what I see under Admin Center: 

    Katarzyna13

    @christiane12 , hmm… I don't see Account settings on the screenshot you've provided. I believe it might be connected to you permission level, you probably need to be an Admin in Support to see these settings and enable the account assumption

    Destiny
    • Destiny
    • January 10, 2025
    Hello Christiane,
     
    I hope you’re doing well.
     
    I recommend reaching out to our Support team to continue troubleshooting your issue privately. To protect sensitive information, it’s best to communicate through our Support widget or contact center. You can follow this guide for assistance: Contacting Zendesk Customer Support.
     
    Additionally, please coordinate with your account admin regarding the account assumption.
     
    Thank you, and we look forward to hearing from you soon!
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