After updating the SSL website certificate on Nginx for Jira.
We found that there is an error message shown in the https://server_url/plugins/servlet/com.zendesk-zendesk_for_jira/page/configure as follows:
We found that there is an error message shown in the https://server_url/plugins/servlet/com.zendesk-zendesk_for_jira/page/configure as follows:
Please make sure your JIRA instance's SSL certificate is installed correctly, and the root certificate is in place. Or contact Zendesk support if you have any questions.
Could you please help check it out?
Regards,
Jason
I recommend reaching out to our Customer Support team using the steps in this article: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support
Unfortunately we're limited on what we can troubleshoot in the community so the above will be your best option.
I hope this helps!