[ARCHIVED] Zendesk Deleted Account Without Prior Notification | Community
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[ARCHIVED] Zendesk Deleted Account Without Prior Notification

  • May 19, 2022
  • 5 replies
  • 0 views

Hello,

Our Zendesk account is no longer available and our public help center link returns error 1000 "prohibited URL" through Cloudflare.

We hadn't received any messages before it happened and we haven't been able to receive any answer from serviceincident@zendesk.com. 

None of our Help Center articles can be restored. 

Admin panel link: kreators.zendesk.com
Help Center link: help.folovers.online

5 replies

Brett13
  • Community Manager
  • May 19, 2022
Hey Aleksei,

I'm going to create a ticket on your behalf so our Customer Care team can follow up with you.
 
You'll receive an email shortly stating your ticket has been created.
 
Thanks for bringing this to our attention!

  • April 13, 2023

Hi ZenDesk Support, I cannot login to my old account, the account seems to be deleted, i did not receive any warning of this or notification, i need to re-activate my account. I created this account to specifically contact support because when the chat bot sent me a "code" i never received it, how do i speak to a live person to get my account re-activated and my info back up? Please help, thank you. 


John162
  • April 13, 2023
Hi,
 
Good day! This is again John, I am already working on this ticket #11427373 and will merge this to avoid confusion.
 
Thank you!

Direct
  • April 28, 2023

Our Zendesk also deleted our account with no prior notification. Also, they also did not notify us once the deletion was complete. The support desk just stopped working, and when we noticed it wasn't there and tried to login to the administration platform we noticed the account had been deleted.

 

I am almost 100% certain this is because our account was on a much older and much cheaper billing structure and they want to delete your account and when you get in touch to reactivate it you must subscribe to the increased tariffs. 

 

Whatever the case is, this is so underhanded it, it is not acceptable. Truly vile. 

 

Can someone from Zendesk contact me at REDACTED


Nicole17
  • April 28, 2023
Hi Direct Financial Planning  - 

I have reached out to your account executive and asked that he look in to what has happened here and to get in touch with you. 

I also redacted your email address to protect your privacy as this is a public forum.