I have set triggers to look for the brand tag which i understand is added to the user profile by the widget. The triggers then look for the brand tags and should route to the relevant departments. This is not working, i have tried countless versions of the trigger. Help!!
[ARCHIVED] Zendesk Chat routing - not working with triggers
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Hey Aman,
It looks like you have a ticket created with our Customer Care team regarding this issue and they're actively working with you to get this resolved.
Thanks for bringing this to our attention!