Hi i wish to have my account switched over to self managed so i can continue to use Zendesk, i don't want to have to go through my account manager as she does not respond me to me when i require changes for now i have been forced to use another platform as i requested changes and they were not actioned so i become worried that i not going to get support when i required it and this is now a reality
because my account manager does not respond i have resorted to cancelling my credit card to prevent further payments coming from Zendesk and moved my business else where i am happy to use the service again once i have the ability to adjust my account independently from a account manager this Self managed feature i am referring to is the feature you have when you first start using Zendesk i have asked Zendesk support to re-enable this so i can adjust my licenses and features on the fly however i have to go through my account manager which SHE DOESNT RESPOND! so i go around and around in circles
these tickets are the ones going around in circles if someone at Zendesk could help me that would be great
#6418079
#6383092
#6341309
#6382938
#6304690
| #6239345 #6349630
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