[ARCHIVED] We can not use the chat system | Community
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[ARCHIVED] We can not use the chat system

  • February 2, 2021
  • 1 reply
  • 0 views

Last night,our team couldn't use the chat system.Clients couldn't  contact us,and after a while the system returned to normal.We want to know what's the limitation about the connection.It's so bad for us to improve work efficiency.

Thanks a lot.

1 reply

Brett13
  • Community Manager
  • February 2, 2021

Hey Cheung,

I'm not aware of any outages that occurred last night that would cause this issue. I would recommend checking our Status Page and enter your subdomain for for more information.

Are there any errors that occur when you attempted to navigate to your website? Any additional information you can provide is greatly appreciated.

Thanks!