[ARCHIVED] Users can not access my website

Hi Nicole,I'm referring to a Guide/Help Center.

Hi Nick,

I'm sorry for the delay.

1. Is this issue still occurring?
2. Could you tell me the error your customers are receiving?

Thanks!

Hi Ben,

Thanks for your replying.

The issue is still occurring,but it doesn't influence every customer.

Our customers did'nt receive any notice about error,just no response.

Look forward to your reply.

Hi Nick,

Thanks for the additional detail. Have any of the users in question found success when they try any (or a combination) of the following:

-Clearing their cache/cookies
-Testing with a different browser
-Using a private browsing or incognito window

Also, is your Help Center host-mapped?

Thanks!