I've just been told that there is no way for me to be notified when a customer replies to a ticket? Is this a joke? I have over 30 tickets, I need to know when a customer replies.
[ARCHIVED] Unread ticket replies??
If this is so, any customers know a better service than zendesk which isn't completely stupid and allows you to see unread tickets?
the default triggers do what you need
https://support.zendesk.com/hc/en-us/articles/203662176-About-the-Support-default-triggers
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