[ARCHIVED] Two Different web Widget hosted for different Country but sometimes chat is mixing up and ticket is creating on another country | Community
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[ARCHIVED] Two Different web Widget hosted for different Country but sometimes chat is mixing up and ticket is creating on another country

  • February 26, 2021
  • 3 replies
  • 0 views
Bradraj

Hi Team,

 I have an issue in multi branding. Let me explain you the scenarios in bullet points:- 

  1. there are 2 brands let's suppose one for UK and one for India.
  2. These 2 countries having its own hosted web widget. i.e. one web widget for UK and another for India.
  3. I have multiple websites where my widget is hosted. let's suppose 5 websites where UK web widget is hosted and similarly for India.
  4. all the chats ticket creation will get ended up on one Zendesk chat.
  5. exactly the problem i am facing here that few of the tickets from India is coming to UK chat and handled there (we already have tags to segregate the tickets, triggers are enabled for routing to specific country).

please comment where should i check so that complete segregation should happen.

    3 replies

    M

    Hi Bradraj,

    My name is Michael with Zendesk support.

    I created a separate ticket for you about this issue you're experiencing and you can expect an email shortly stating the ticket has been created.

    See you on that ticket!

     

    Bradraj
    • Bradraj
    • Author
    • March 18, 2021

    Hey Michell,

    I got your mail and the requirement you are looking from me through mail cannot be sharable under NDA with client.

    Brett13
    • Brett13
    • Community Manager
    • March 18, 2021

    Hey Bradraj,

    I would recommend replying to directly in the ticket that was created for you so our Customer Care team can assist further with this issue.

    Thanks!

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