Hello Zendesk Community members!
We are experiencing an ongoing service incident here in the Zendesk Community, and wanted to let you know what’s going on, as you may have noticed a post or comment that you made recently has mysteriously disappeared. (Don’t worry, we’re working on getting it back!)
Late last week, an error occurred in our instance of Help Center that deleted all community posts and comments as well as comments on knowledge base articles that had been created prior to 10/23/21. This has resulted in the removal of several long-time feature requests, user tips, and other conversations. It also removed any subscriptions (i.e. following of a post, topic, or section) that existed prior to 10/23.
We have identified what caused the issue and are testing solutions for restoring the deleted posts. This may take several days, but we do expect to be able to restore the missing content soon.
This issue was unique to Zendesk’s instance and will not be experienced by any customer Help Centers. It was related to a content migration we did earlier this year and some unforeseen downstream impacts of the way that was set up.
We apologize for any inconvenience or confusion this may have caused, and want to assure you that we do not delete community content unless it has violated our Code of Conduct. Your questions, answers, and comments are important to us and to the broader user community.
Thank you for being an active member of our community!
Yes this post would have been affected by the incident mentioned above. Stay tuned as we're continuing to restore content that was removed and will follow up here once we have more information to share!