We have an active Zendesk Community area set up. I was just looking for ways that users can report abusive language or content and I'm not seeing this option anywhere.
I see an option to mark as spam, but I don't see these being the same.
I know Zendesk has spam/abuse filters, but things still may slip through and I don't think it looks for abusive images.
Is there something I am missing?
Hey Ryan -
You're correct that we do have spam filters and content moderation tools, but there isn't any native functionality for reporting abuse or image-specific filtering.
One way to combat this would be to update your HC theme to include language near the reply box, encouraging users to chime in when they see offensive posts.
Also, it seems that Zendesk has recently added Smyte along with their existing Akismet, perhaps filtering will be improved from what we've seen already.
Hi Allen,
Thanks for that! Do you happen to have an example of what you mean by adding text to the reply box?
Would this be some custom HC work?
Hi Ryan!
Yes, that would require some custom code; there should be some posts in our Tips & Tricks area that can help get you started.
There are a lot of things you can do with JS as well...I know that Rockstar Games has a "Report" button on their Community posts which opens up your email client when clicked. It auto-populates the email with the details of the post you're reporting, and sends it to an email address specifically for making those kinds of reports. It looks like it's a variations on the existing "Create a ticket" functionality that's available for Help Center managers, but made available to all users. That seems like something worth pursuing!
Hello everyone,
We want to announce that this product feature is now live and a part of Gather! Thanks to everyone who helped drive us to this launch with your feedback, testing, and suggestions. If you have any feedback on this or features unique to Gather, please feel free to post in our new Gather Product Feedback forum. For more information on this live feature, feel free to look into this article detailing all of the new features and capabilities!
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