[ARCHIVED] Mobile app to make chat available 24/7 | Community
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[ARCHIVED] Mobile app to make chat available 24/7

  • March 18, 2021
  • 3 replies
  • 0 views
J

Zendesk could develop a mobile app for the chat function. This way, the person who has the app installed could receive and replay to messages from customers, without being logged in to the support platform on the computer.

Other providers, such as Intercom, offer this function already. The chat is available 24/7 for the customer - messages are forwarded to the mobile app if the agent is not online on the platform.

It is especially useful to startups and other small companies, besides giving more mobility to agents.

    3 replies

    Amie11
    • Amie11
    • March 19, 2021

    Hey Jose,

    Zendesk already have a Chat app for this. It's available on both iOS and Android. Here's the link to the iOS version:

    https://apps.apple.com/us/app/zendesk-chat/id549057844

    Best,

    Amie

    J
    • José37
    • Author
    • March 19, 2021

    Hi Amie, 

    I am confused. I got in touch with you guys from Zendesk to ask if there were an app for the functions that I described and the agent told me that there were not. She told me to post this feedback here. So do you guys have it or not? 
     
    The ticket number of my solicitation was https://support.zendesk.com/hc/requests/6441532 it is in Portuguese, but you may wanna contact Ingrid (the agent who answered me) to clarify this question. 
     
    I have to say that I am very frustrated with my experience with Zendesk's support team. Ingrid didn't seem very willing to help and now I receive contradictory information. 
     
    Regards,
    José Lucas
    Amie11
    • Amie11
    • March 20, 2021

    Hey Jose,

    Perhaps Ingrid misunderstood what you were looking for? 

    I assume the app I've shown you is what you're looking for as that is what I deciphered after reading your original post. 

    I can confirm that Zendesk create the Zendesk Chat app, it's still available in both the Android and iOS stores for download and readily available for any Zendesk agent to use to respond to chats on the go. 

    Here's some documentation from the Zendesk Help Centre on the chat app itself as further confirmation for you:

    Providing mobile chat support

    How does the chat mobile app work

    How do agents sign in to the mobile chat app

    Hopefully, this gives you some peace of mind. :)

    Best,

    Amie

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