[ARCHIVED] Make knowledge center app available in agent workspace chat channel | Community
Skip to main content

[ARCHIVED] Make knowledge center app available in agent workspace chat channel

  • September 11, 2020
  • 2 replies
  • 0 views
K

Please integrate the knowledge center app with chat channel in agent workspace. This is a must-have for any support org dealing with articles and the KC app. 

The workaround we use now is to open another ticket tab and search for articles there.

    2 replies

    K
    • Kasper11
    • September 14, 2020

    Hi @Kalle Windefalk

    Glad you asked! I'm happy to say that we are actively working on a better integration of knowledge into Agent Workspace! :-) I expect an EAP opening up in Q1 of 2021.

    K
    • Kalle11
    • Author
    • September 14, 2020

    That is awesome news. Now I'm happy =)
    Thank you @Kasper Sørensen
    I'll vote for Denmark in the next eurovision contest as a tribute ;)

    Terms & ConditionsCookie settingsAccessibility statement