[ARCHIVED] Integrating custom channel with Chat API | Community
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[ARCHIVED] Integrating custom channel with Chat API

  • March 6, 2019
  • 3 replies
  • 0 views
А

Hello,

We are trying to find ways to integrate multiple channels (Telegram Messenger, Facebook Messenger, Skype, etc) with Zendesk.

We tried Chat API (https://developer.zendesk.com/rest_api/docs/chat/chats)  in order to create a new chat, but that only creates offline chat message.

Basically, We need an API that would allow to act as Web-widget (start new chat, send message to agents, receive messages), then integrate it with Chat Conversations API.

Is it possible?

Thanks in advance

    3 replies

    S
    • Sergey17
    • September 6, 2019

    Hi Ануар Шарафудинов ,

    Did you find a solutions? We have the same problem. Currently we use Blinger.io to integrate different communication channels but a perfect solution for us would be to use ZDChat only that supports integration with other messengers

    А
    • Ануар
    • Author
    • September 9, 2019

    Hello Sergey,

    No, It seems like there's no way to directly integrate Telegram / FB with Conversations API.

    But it's possible through their Zendesk Support API. It has some limitions and may not fit your needs

     

     

     

    А

    We have a Telegram integration that works for some of Zendesk Chat Enterprise (we use Web API)  customers for a few years now. You can contact support@ontecapps.com if you are interested.

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