[ARCHIVED] Getting spammed by Zendesk (zen2@zendesk.com) | Community
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[ARCHIVED] Getting spammed by Zendesk (zen2@zendesk.com)

  • May 28, 2021
  • 7 replies
  • 0 views

Brad15

I am currently getting spammed by Zendesk. Appears that Zendesk may be copying the production system to zen2.zendesk.com and it is triggering posts and replies from long ago to send emails. I'm getting 30 emails every few minutes. Zendesk may be testing a new email template.

7 replies

  • May 28, 2021

This happened to me too: I signed into my email this morning with 26 emails from Zendesk that were old responses to a post. They were all timestamped with May 27th 11:17pm and one on May 28th at 1:06am EST. When I try to open the post to which the emails are referring, I get this:


Same. I imagine we'll hear about what happened soon.


  • May 28, 2021

They sent out a Service Incident. The emails were sent out during an internal import:

https://support.zendesk.com/hc/en-us/articles/1260807084629-Service-Incident-May-28th-2021 


Subscribed to service incidents now. Thanks, @Nicole Gogel


Nicole17
  • May 28, 2021

Hi all - 

Our apologizes about this. We were running a test for some maintenance that is scheduled to happen later this year, and these email notifications were an unintended consequence. 

The engineering team is aware, and it shouldn't happen again. 

We'll keep you updated here if there's anything further to report. 


Ad17
  • May 28, 2021

Thank you for posting, I was getting nervous that an intruder was among us for all of the emails! 


Nicole17
  • May 28, 2021

Sure thing, Melody. Again, very sorry about the email spam!