[ARCHIVED] Embed chat widget send custom data. | Community
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[ARCHIVED] Embed chat widget send custom data.

  • July 20, 2018
  • 2 replies
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S

I am using embed chat widget of zendesk chat, i was able to send the name and email id field using  zE.identify function but i also need to send few other parameters (phone number and additional information) is it possible to send ? and can i configure Visitor Path parameters as my application is single page application there wont be any url change so theVisitor Path is always coming same value even the view changes.

 

 

    2 replies

    S
    • Sarath13
    • Author
    • July 23, 2018

    Any update on this.

    R
    • Ramin12
    • July 23, 2018

    Hi Sarath,

    Regarding phone number support for zE.identify, you can follow and vote on this existing post: https://support.zendesk.com/hc/en-us/community/posts/115008262607-Limited-zE-identify-

    If you want to set the phone number just for Chat, you can use the following API: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#setPhone

    For additional information, you can either send it via chat tags or by adding notes to the visitor.

    For the visitor path information, you will need to use the following JS API: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#sendVisitorPath

    If you have questions about using the JS APIs, please email chat@zendesk.com

    -Ramin

     

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