[ARCHIVED] Chat freezing | Community
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[ARCHIVED] Chat freezing

  • August 24, 2023
  • 1 reply
  • 0 views

We are on the Classic Chat Widget, not Messaging. One of our chat agents is experiencing some freezing during a chat.

- The chat tab is open but is not immediately responsive to mouse clicks.

- When switching chat tabs, the new tab shows active but the previous chat takes a minute to load.

- When clicked, the text box will not respond immediately, then after it does the text types everything backward.

1 reply

Hiedi
  • August 25, 2023

Hi @al37

To better assist you on this issue, I have created a ticket on your behalf so we investigate this issue together. Please check your email for more information. Thanks!