[ARCHIVED] Cancelling subscription is a nightmare

Hi there,
 
Good day! This is Ella from Zendesk Finance and I'd be happy to assist. We are sorry for the delay in response as we're currently experiencing a high number of tickets.
 
Upon review, I can see that you have reached out on ticket# 11673056 last July 2, 2023, stating that you would want to downgrade your subscription. You have then reached out on another ticket# 11688057 where our Sales team has informed you that we require a 30-day notice of cancellation prior to your renewal date per the terms of our Main Services Agreement. If you can provide an email copy of the notice sent 30 days prior to Aug 3, 2023, we can review further your request. Per our Main Services Agreement:
 

3.2 Cancellation. Either Party may elect to terminate Your Account and subscription to a Service as of the end of Your then current Subscription Term by providing notice, in accordance with this Agreement, no less than thirty (30) days prior to the end of such Subscription Term.

 
Per checking, your next annual renewal date will be on Aug 3, 2023. Unfortunately, since the notice cancellation was only done last Friday, we can only cancel the account on Aug 3, 2024. This would mean your account will be renewed and billed for another period. Kindly confirm and acknowledge.
 
Apologies for the inconvenience this has caused. I'll be waiting for your revert.
 
Thank you,

Hi there,
 
I have created a ticket on your behalf so we can further assist you with your request. Please refer on ticket# 11707972 which I have just sent an email.
 
Thank you!