[ARCHIVED] CANCEL MY SUBSCRIPTION | Community
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[ARCHIVED] CANCEL MY SUBSCRIPTION

  • August 5, 2023
  • 4 replies
  • 0 views
J

Hi,

I'm Jakub. For the last 6 months, you've been stealing my money. I'm writing to all zendesk customers, to zendesk representatives to cancel my subscription. I've started on 5th of Jun 2023. You have a good product, but your support is really BAD.

I've tried contacting this company via Facebook, email, LinkedIn, zendesk ticket

I made a screenshot, and from what I can see they didn't cancel my subscription; they withdrew my money, while I ask them to stop. 

YOU NEED TO STOP, YOU NEED TO BE RESPONSIBLE COMPANY. After 6 months you want to decrease the number of my license. Read over 10 emails I've sent you, and read your tickets.

Jakub

    4 replies

    J
    • Jakub16
    • Author
    • August 5, 2023

    After 6 months of mailing, I don't want to book anything I want you to cancel this Anne

     

    Anne (Support)
    wt., 1 sie, 20:34 (4 dni temu)
    		 
     
     
     
    Hello Jakub
     
    This is Anne from the Zendesk renewals team , I note on our system that you made a request some time ago to remove licences from your account , reducing sell down to 1.
     
    The reason I am emailing you is to officially make this change in our system , as I note that 8 licences are still in use.
     
    Would you have five minutes for a call please to finally ensure that we can fix this for you. 
     
    Below is a calendar link , if you could choose a date and time that suits you for the call. 
     
    Book time with me
     
    Nicole17
    • Nicole17
    • August 5, 2023

    Hey Jakub - 

    This is a public discussion forum. We are unable to cancel accounts via an entirely public conversation. You will need to connect with our renewals team in order to complete your request, and the best way to do that will be to follow up with Anne on scheduling that call. 

    J
    • Jakub16
    • Author
    • August 6, 2023

    Hi, why do you think i wrote it here? Because other ways of communicating are not working.

    Nicole as I mentioned here and in many other emails, I don't want to have a call. I want you to cancel my account and return the money; that's it. Nothing more, nothing less. 

     

    Btw thank you for response 

      Nicole17
      • Nicole17
      • August 7, 2023

      Hey Jakub, 

      I am really sorry to hear that you've had such a frustrating time. I checked your ticket and it looks like the team that handles cancellations has been in touch with you earlier today. I'll keep an eye on it but it does appear that things are on their way to resolution. 

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