ie. can I make the orderform for my company's services the same form that submits a ticket?
The current jotform orderform that we use is a complex form with a lot of conditional logic (separately, the form submissions populate a google sheet and google sheets is integrated to another software for my workers in the field, for context)
If using Jotform doesn't work, how does your in-house form stack up to jotform for features?
Either way, I have some concerns about this. With doing this, literally every order creates a ticket, if that's a correct assumption? Is that a problem? Some clients put in 20 orders a day. I don't want them to have, eg. transcripts for each ticket/ each order emailed to them.
In general, I'm just wondering how to differentiate orders from tickets. It's a delivery service so orders have to be made via a (fairly complex) form. (not it's not a shopping order form. It's just a informational form)
thanks