My team recently surfaced a view with lots of old, on-hold tickets. We decided to bulk solve them and apply the no_survey tag to avoid the user getting a feedback survey request.
Unfortunately, while the correct steps were followed, the tag did not apply and we're now receiving feedback from users.
[ARCHIVED] Bulk edit, tags did not apply
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Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our Customer Support team can follow up with you to figure out why these notifications when out to your users.
You'll receive an email shortly stating your ticket has been created.
Cheers!