[ARCHIVED] Appalling time to respond for support tickets and low understanding of issue | Community
Skip to main content

[ARCHIVED] Appalling time to respond for support tickets and low understanding of issue

  • July 9, 2023
  • 2 replies
  • 0 views
Jake23

Hello,

My support tickets have been consistently receiving no responses for multiple days.

The responses keep asking for information I have already given so no progress happens even when I do get a response.

This is terrible customer support for issues that affect the core of our customer support flows.

There is no "escalate" option available.

We have started looking for alternatives.

 

The relevant support ticket number is #11660523

    2 replies

    Amie11
    • Amie11
    • July 10, 2023

    Hey Jake,

    Whats up? Maybe the community can help you with your issue? Feel free to post it here for us if you like. :)

    Brett13
    • Brett13
    • Community Manager
    • July 10, 2023
    Hey Jake, thanks for taking the time to report this to us! I checked on your ticket and it looks like our Customer Care team followed up with you yesterday. Your ticket has now been escalated to our Senior Support Engineering team and they will be following up with you soon. 

    If there's anything else we can help with in the meantime let me know!
    Terms & ConditionsCookie settingsAccessibility statement