Hi,
I was exploring the agent activity dashboard. What was my surprise when I wanted to choose agents and found that in the agent filter they're customers.
It seems that the filter show all People and not only Agents.
And the best is that suspended/deleted users are also displayed.
I think you have to correct the request and limit the choice to Agents they're not suspended or deleted.
Best regards
Julien
Hi Julien,
Thank you for reaching out and raising this issue. By default, it should indeed only list active agents / admins.
We'll correct that shortly,
Kind regards
Vincent
This appears to still be the case when using the Support:Tickets dataset. Can this please be fixed?
On top of that. It would be great if there were some way to see the columns when using the filters. I have to take a screenshot of them now so I know what I want to filter out, because once the modal is up, I can no longer see the report.
Hi,
When is this planned for?
We also need to possibility to only show agent names.
From Zendesk Support dashboard in the tab 'Assignee Activity' it's only agents that are displayed - but when I try to create the same filter, it displays all names (both end-user, agent & administrators)
I'm looking forward to hearing more about this.
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