[ARCHIVED] Ability to restrict Explore report view access to match Support groups | Community
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[ARCHIVED] Ability to restrict Explore report view access to match Support groups

  • May 4, 2020
  • 5 replies
  • 0 views
J

We use Explore across multiple markets and groups and our users would benefit from the ability to have restricted access to view Explore data for only their own groups/organizations/users within groups/etc.  They currently have to filter the results every time they access Explore.  They can schedule a report but for ad hoc reporting, there is data security concerns with access to other groups.  

I was informed by Support this is not currently supported.  Do other users have this need/concern as well?

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    5 replies

    sphen11
    • sphen11
    • May 4, 2020

    That would definitely be helpful. I understood why this wasn't the case with Insights (due to Gooddata being external to Zendesk). With Explore, I expect this should now be possible. +1 for reporting to match group-restricted role settings!

    M
    • Monica11
    • July 23, 2020

    I agree this would be beneficial.

    B
    • BGRS
    • August 11, 2020

    Agreed - much needed feature for our large clients!

    M
    • Mandy22
    • October 2, 2020

    Has there been any development on this? Currently I have 4 groups running in Zendesk and I want to send a scheduled report to the management team responsible for each of the particular groups. Currently it sends everything and, as I send this as a pdf, they have no option to filter the results.

    Sam15
    • Sam15
    • December 17, 2020

    We would also find this helpful. We handle some restrictive processes in Zendesk and can't have the data for those ticket types surface to anyone but a select few in Explore. As a workaround, we have to make most users Viewers, which is more restrictive than we would like to be.

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