User Story: On an existing ticket, agents are unable to add a Zendesk user's email to the CC field, or rather when adding it, it does not show that they were ever CC'd, and events also never shows addition of the email.
We are also unable to send (greyed out) a side conversation email to this user.
- User has been CC'd on several other tickets in the past few days
- User is not suspended or different than other users AFAIK
- anyone can create tickets is enabled
What is going on?
Thanks in advance!
Hey Ed,
I'm going to create a ticket on your behalf so our Customer Care team can take a look at some ticket examples for you.
You'll receive an email shortly stating your ticket has been created.
Thanks!