How to make a ticket field value a link or clickable?
Like pic below, we have some fields filled with users account or transaction id, our agent have to copy & paste it to another website to get further information, which is ineffective.
It would be much more effective if we can make it a link and jump to another website when clicked.
Is there any solutions?
Hi Jeff!
I am afraid this is not possible at the moment.
To get more exposure to your idea, you may want to post this in our Feature Request Forum at https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback. Here your request can gain traction through community input and voting to provide our Product team valuable feedback for future changes to Zendesk. Our team frequently visits this forum to consider functionality changes and feature requests from our online community.
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