[ARCHIVE] How can I change the chat badge title in 2019? | Community
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[ARCHIVE] How can I change the chat badge title in 2019?

  • April 11, 2019
  • 1 reply
  • 0 views
A
  • Anonymous

Hello,

I want to change the chat badge title text, the one that looks like this.
Sorry for the bright red example burning your eyes, I turned it red first to confirm that worked. I tried using the following snippet, which I found from here https://api.zopim.com/files/meshim/widget/controllers/liveChatAPI/Badge-js.html#$zopim.livechat.badge.setText

 

  1. <script>
  2.  
  3. $zopim(function(){
  4. $zopim.livechat.badge.setText('Wanna talk?');
  5. });
  6.  
  7. </script>

But it doesn't seem to work. Am I missing something? Does anyone have an example of a working implementation that I can reference?

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    1 reply

    M
    • Maggie14
    • April 11, 2019

    Hi Richard,

    I haven't worked with Chat in a while but I thought this was something you could change in your Chat dashboard. Go to Settings - Widget - Appearance tab and look for the Chat Window and Concierge sections where you can change the wording that is used. I can't remember for sure if this is where we changed ours but worth a look before resorting to code changes.

    Thanks,
    Maggie

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