Historical Backlog

The Backlog Dataset is a little different from other parts of Insights. Using the Backlog normally you report values on a specific event day- for example the last day of the month. But you can create custom metrics to display average values. This may be useful when reporting over longer time periods or when activity is not even throughout the month or year.

Average Backlog in Month

HOW

• Month / Year (Event)

FILTER

• Month / Year (Event) is the last 14 months

WHAT

• # Backlog Tickets AVG Per Month

This is a new metric defined as:

Average Backlog in Year

HOW

• Year (Event)

FILTER

• Year (Event) is the last 5 years

WHAT

• # Backlog Tickets AVG Per Year

This is a new metric defined as: