Hello!
I am so excited to announce the general availability release of agent state historical reporting in Explore! This release encompasses a dashboard alongside two datasets to enable supervisors, team leads, and admins to gain a better understanding of how agents are spending their time. For more information on the release, please see the following announcement.
Thank you all for the feedback you have provided during this EAP, I hope the datasets and dashboard provides you with value within your organisations! As a result, I will close this EAP forum and direct any further feedback to our Explore forum.Please use this template to share your thoughts and our product feedback team will log and review every piece of feedback that comes through.
Best,
Karen