Similar to a related community post in the past called Allow Answer Bot Suppression
We would like to know if it is possible to suppress the prechat Form for a given department only (while displaying it for others).
We hought it was possible given the suppress method but it does not seem to take effect if I apply this setting in the update object for prechat form:
webWidget: {
chat: {
title: {'*': "Presales Chat"},
prechatForm: {suppress: true }
}
}
According to the examples and description in the documentation https://developer.zendesk.com/embeddables/docs/widget/settings#suppress:
"Suppresses the Help Center, Chat, Talk, Contact Form, or Answer Bot in the Web Widget."
But no mention of preChatForm.
Can you confirm that this is (currently) not possible?
thanks,
Diego