I need to be able to customize the agent status on Zendesk. Even if I cant create new agent status, I need to rephrase them to something related to my operation workflow, so my agents can experience an easier way to set their statuses
Allow customize agent status on Zendesk chat
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Hi João, can you add some examples of your use case with specifics on what you'd like to see? Are you talking about ticket status (New, Open, Pending, etc.), or agent availability status in regards to Talk and Chat, or agent Roles that determine the privileges the agents have to perform various tasks? Thanks!