All departments are displayed despite they are not set in Widget settings | Community
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All departments are displayed despite they are not set in Widget settings

  • April 17, 2020
  • 1 reply
  • 0 views

Mykhailo11

I set 2 different department values for 2 websites (WebsiteNO and WebsiteSE).

For WebsiteNO:

window.zESettings = {
webWidget: {
...
chat: {
departments: {
enabled: ['Norge'],
select: 'Norge'
}
}
}
};

For WebsiteSE:


window.zESettings = {
webWidget: {
...
chat: {
departments: {
enabled: ['Sverige'],
select: 'Sverige'
}
}
}
};

When I go to WebsiteSE, I see the following picture:


The meaning of this approach is to have the department working only with the specific website without a choice to select another one as websites are not interconnected, and Norge department can't help with any requests of people from WebsiteSE and vice versa.

Could you help me to set up it properly?

1 reply

Ricardo18
  • April 28, 2020

Hello @Mykhailo Talashov,

I created a ticket with our Support team for further investigation. They should be with you shortly. Thank you!