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AI Summary not available in Chat

  • February 28, 2024
  • 1 reply
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Mindy12

Getting an "Insufficient data to generate ticket summary" error when trying to summarize chat conversations.

    1 reply

    Jake18
    • Jake18
    • February 29, 2024

    Hi @mindy12,

    I believe you're still on Zendesk Chat and not using Messaging in the Agent Workspace. Is that correct?

    I did test some summaries on my internal account on Chat (not messaging) tickets, and things seemed to be working A-OK. Is this issue present on all chat tickets or only certain ones? Does the ticket have a public transcript (not internal note) visible when attempting to perform the summary? My tickets had very short transcripts and the summarize tool still provided a summary (although very short).

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