Struggling hard to get ZD support. I need to remove some seats from my account due to a staff downsizing. When I do, it tells me that I need to request support.
When I go to Get Help, the AI chat bot tells me that I can't get support because "you don't have permission to chat with an agent..." BUT I'm the account holder and admin!!!???
So now I'm in a place where I can't get help and am completely unable to get in touch with anyone at ZenDesk. SO FRUSTRATING!!!! My only hope is that someone is actually reading community posts and can help.
Anyone?
Thanks for bringing this to our attention and sorry for any confusion and frustration that this has caused on your end. I'm going to create a ticket on your behalf so our dedicated team can follow up with you to get this resolved.
You'll receive an email shortly stating your ticket has been created.
Cheers!