Agent's Daily Hour in State does not sum up to 24 hours | Community
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Agent's Daily Hour in State does not sum up to 24 hours

  • May 11, 2023
  • 3 replies
  • 0 views
KC30

Hi all,

Does anybody experience an issue where the total hours of agents' activities does not sum up to 24 hours?

Also, it's strange to see some of the agents have 24.00 hours allocated in 'ONLINE'. But I'm sure that they weren't even on duty on the specified date:

Looking forward to discuss more about the definition of each of the status defined in the Report.

    3 replies

    Karen13
    • Karen13
    • May 11, 2023

    Hi KC, 

    We are investigating this issue and will reply to you as soon as possible. 

    Thanks, 

    Karen

    Karen13
    • Karen13
    • June 2, 2023

    Hi KC, 

    As confirmed, this issue is now fixed. 

    Thank you, 

    Karen

    KC30
    • KC30
    • Author
    • June 5, 2023

    Hi Karen,

    Yes, this is fixed. Basically it's due to the multiple Channels which the agents are involved in.

    Thank you for working it out for us!

    KC

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