Hi team!
We use Zendesk Support to manage our social media tickets. We want to be able to deliver satisfaction surveys, which this article says is possible if you add an email address to the customer's profile. The only problem is, only admins can do that. We get tens of thousands of tickets per month, so I can't manually add them all myself.
If all agents were able to add an email address to each customer's profile we'd be able to do so much more with our tickets, including satisfaction emails.
It would have a huge impact on our customer experience because we'd be able to email our customers, keep their profiles up to date and do other things like send confirmation emails when we
