Advice to get Zendesk support to talk to me? | Community
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Advice to get Zendesk support to talk to me?

  • May 27, 2022
  • 6 replies
  • 0 views
S

Hey all -- I've been a customer for 10+ years (since the Base days), and last weekend was the first time I'd ever reached out for support. And pretty much once a day have been trying to get anyone to talk to me without luck.

I'd read people say that support is subpar, but is this usual for them? Any tricks you know of?

      6 replies

      Brett13
      • Brett13
      • Community Manager
      • May 27, 2022
      Hey Stephen,

      Sorry to hear you're not able to get ahold of anyone on our support team. Do you have a question that I can help with or are you trying to get a hold of your account manager?

      Let me know as I'm happy to assist further.
       
      Thanks!
      S
      • Stephen37
      • Author
      • May 27, 2022

      Thank you. It's an account question, so probably an account manager? I'm not sure that I have one already though.

      Budke,
      • Budke,
      • May 27, 2022

      Zendesk getting rid of call-in support was, in my opinion, misguided.

      Brett13
      • Brett13
      • Community Manager
      • May 31, 2022
      Thanks for the clarification Stephen! I'm going to reach out internally to see if we can expedite this.
       
      I'll be sure to keep you posted as I find out more.
      S
      • Stephen37
      • Author
      • June 3, 2022

      Thanks Brett. Any updates? I've continued to try on my end with no luck.

      Brett13
      • Brett13
      • Community Manager
      • June 6, 2022
      Hey Stephen,

      I've reached out to our Account Management team and expedited your request. You should hear back from someone shortly but please let me know if no one has followed up with you. 

      Apologies for the delay and thanks for bringing to this my attention!
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