Advanced Bot not available | Community
Skip to main content

Advanced Bot not available

  • November 15, 2023
  • 4 replies
  • 0 views
Philine

Hi there, 

we have been whitelisted for the EAP for generative AI and I especially want to test the AI powered bot following this video: https://www.youtube.com/watch?v=AEeS9tWM_3s

However in our account, I don't see the option to select bot personas and overall the bots are just the non-AI based standard bots. 

Is there just a delay for it to work? 

Best

Philine

    4 replies

    M
    • Maria40
    • March 25, 2024

    Hi, I have the same problem, how can I be able to build Advanced bot?

    Brett13
    • Brett13
    • Community Manager
    • March 25, 2024

    Hey Maria, can you confirm that your account has purchased the Advanced AI add-on? I'm thinking this could be why you don't see the option to build the advanced bot. More information here: About Zendesk Advanced AI

    I hope this helps!

    M
    • Maria40
    • March 26, 2024

    @brett13 yes, I have it for sure.

    Brett13
    • Brett13
    • Community Manager
    • March 27, 2024
    Hey Maria, I was able to track down this video that should help you with setting up your advanced bot: https://www.youtube.com/watch?v=AEeS9tWM_3s
     
    If you're missing any options let me know as I will have to get a private ticket on your behalf so we can troubleshoot further.
     
    Cheers!
    Terms & ConditionsCookie settingsAccessibility statement