Addition of Organization field on Zapier app | Community
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Addition of Organization field on Zapier app

  • March 31, 2022
  • 1 reply
  • 0 views

Hello, I am looking for a way to add a specific organization to the Zapier app [Zendesk].

The reason for this is that we have a client that has multiple organizations attached to their 1 user.  When a new alert is triggered we use Zapier to create a new ticket within Zendesk.

As of right now when the new ticket is created it is opened under the first organization in alphabetical order.  As an agent, we then have to figure out which organization the alert is actually for.

Is there any way to create a trigger, automation, or edit the Zapier app [Zendesk] to make sure new tickets are being created for the correct organization?

1 reply

Justin76
  • April 11, 2022
Hey Ryan it depends on what how you are determining organizations.