I believe there is a bug. We've had a few users report to us that their tickets are listed as "Awaiting your reply" in their portal, but they were the last ones to publicly comment. I have made notes on the tickets internally since their public replies, and I think this is why the tag is popping up for them. Can this tag be updated to only appear when the support team sends a public reply instead of an internal note?
Warmly,
Cameron
