Adding a link to an image causes the image to be replaced by the link instead | Community
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Adding a link to an image causes the image to be replaced by the link instead

  • June 5, 2025
  • 3 replies
  • 0 views

Jesse12

Hi,

 

We often add links to images so that people can click to view them in a new tab.

 

Using the legacy editor:

  1. Add image to article
  2. Click the image to highlight it
  3. Click the Add link icon from the toolbar
  4. Add the link - at this point, the “Paste URL” field and the “Open in new tab” option are available.
  5. Click Add link

The link is added, and the image becomes clickable (edit, preview, and publish mode).

 

With the new editor, we have found that the following actions cause the image to be completely replaced by the link.

 

Using the new editor:

  1. Add image to article
  2. Click the image to highlight it
  3. Click the Add link icon from the toolbar
  4. Add the link - at this point, the “Paste URL” and “Text on link” fields, as well as the “Open in new tab” option, are available.

  5. Click Add link

The image is replaced with the link on the article (in edit, preview, and publish mode)

 

 

For the new editor, we've been working around this by either:

  • Editing the HTML to manually insert the HTML attributes to make it clickable
  • Reverting to the legacy editor (work needs to be saved before this action is taken otherwise, you lose all your edits) to then complete the actions noted above.

Can the new editor please be updated to enable adding links to images without replacing the image itself?

 

Thank you

3 replies

  • June 6, 2025

Thank you for bringing this up. I just had this experience today, too. I hope this is something that Zendesk updates because this would cause a huge headache for us since many of our images are links as well. 


Patrycja12

Thank you for the details. We were able to reproduce this issue and I would like to inform you that it will be fixed this week. Once the fix is implemented, I will update you in this thread.


Patrycja12

I am happy to report that the issue has been resolved